Last modified on January 11, 2024.
This Privacy Policy describes how Centric3, LLC. and it affiliates and subsidiaries (“Centric3, LLC”, “we”, “us” and “our”) processes information about you in connection with our business. It covers personal information that is provided to us via websites that link to this Privacy Policy (the “Sites”) and your registration or participating in sales and marketing events sponsored by our partners or by us. It also covers certain information (such as account data and usage data, as described below) that is provided to
us via your use of our service offering. This Privacy Policy also describes certain rights that you have with regard to our processing of your personal information. We provide additional information for California residents and European residents as identified below.
Our service offering is a technology consulting and custom software build offering. We provide the Services to authorized users pursuant to a customer agreement between Centric3, LLC and the applicable customer.
Personal Information We Collect
Information you provide to us, such as:
- Registration, contact and account data. This information is provided to us for the purpose of paying a bill by credit card only.
- Payment and transaction data. If you enter into a self-service transaction with us, we will collect payment and transaction data. This information is collected by our payment service provider and we do not have access to payment card numbers.
- Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
- Marketing data, such as your preferences for receiving our marketing communications, and details about your engagement with them.
- Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
How We Use Personal Information
We use your personal information for the following purposes or as otherwise described at the time of
collection:
- Site Operation and Services delivery. We use your personal information to:
- Communicate with you about our Sites and our Service, including by sending invoices,
- announcements, updates, security alerts, and support and administrative messages;
- Provide customer service and support, and respond to your requests, questions and feedback;
- Marketing and Advertising/Customer Experience. We may use personal information for marketing and advertising purposes and to improve your customer experience, including to:
- Better understand you and your preferences so that we may personalize your experience when using our Sites and/or Services;
- Send you marketing communications about our Sites and our Service; and
- Evaluating the effectiveness of our marketing campaigns.
Compliance and protection.
We may use personal information to:
- Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
- Protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
- Audit our internal processes for compliance with legal and contractual requirements and internal policies;
- Enforce the terms and conditions that govern our Site(s) and Service;
- Enhance security and to monitor and verify identity or service access; and
- Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, malicious, unethical or illegal activity, including cyberattacks and identity theft.
Marketing Opt Out
Opt out of marketing communications. You may opt out of marketing-related communications by following instructions contained in the marketing communications we send you. If you opt out, we may still send you emails that are not marketing related, such as emails about your accounts or our ongoing business relations.
Other Sites and Service
Our Sites and Services may contain links to websites and other online services operated by third parties, including social media sites such as Facebook. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions. Your use of the third-party websites, applications and any information you authorize us to send to the third-party will be subject solely to the third-party’s terms and conditions and privacy notice, and will not be subject to any agreements you have with us or this Privacy Policy.
Data Security
We employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
Children
The Service are not intended for use by children under 18 years of age. If we learn that we have collected personal information through our Service from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the website.
How to Contact Us
You can reach us by email at hello@centric3.com.
Notice to European Residents
Controller. Centric3, LLC is the controller of your personal information covered by this Privacy Policy for
purposes of European data protection legislation.
Legal basis for processing. We use your personal information only as permitted by law. Our legal bases
for processing the personal information described in this Privacy Policy are described in the table below.
Processing Purpose GDPR Legal Basis
- Site Operation and Services delivery
Processing is necessary to perform the contract governing our provision of our services or to take steps that you request prior to
signing up for the Services. If we have not entered into a contract with you, we process your personal information based on our
legitimate interest in providing the information and/or services you access and request.
- Marketing and advertising/Customer Experience
- Compliance and protection
These activities constitute our legitimate interests. We do not use your personal information for these activities where our interests
are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with law Processing is necessary to comply with our legal obligations
Use for new purposes. We may use your personal information for reasons not described in this Privacy
Policy where permitted by law and where the reason is compatible with the purpose for which we
collected it. If we need to use your personal information for an unrelated purpose, we will notify you
and explain the applicable legal basis.
Sensitive personal information. We ask you not to provide any sensitive personal information to us
because we do not have the ability to identify or offer enhanced protections for sensitive personal
information. If you choose to provide us with any sensitive personal information, we will process it as
“personal information” in accordance with this Privacy Policy.
Your rights. Data protection laws give you certain rights regarding your personal information. If you are
located in Europe, you may ask us to take the following actions in relation to your personal information
that we hold:
- Access. Provide you with information about our processing of your personal information and give you access to your personal information.
- Correct. Update or correct inaccuracies in your personal information.
- Delete. Delete your personal information.
- Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
- Restrict. Restrict the processing of your personal information.
- Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You may submit these requests by email to hello@centric3.com.
Processing of personal information in the United States. To provide our services we will process your personal information in the United States for the purposes we have set out in this Privacy Policy. If such processing involves the transfer of personal information to the United States in a manner governed by European data protection law, the transfer will be performed pursuant to the applicable requirements of the law, such as standard contractual clauses, the individual’s consent, or in other circumstances permitted by European data protection law.
Data retention. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Notice to California Residents
We are providing this supplemental privacy notice to California residents, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”).
Under the CCPA, this Notice to California Residents and the privacy practices and rights it describes do not apply to the information we collect, use or disclose about individuals who represent businesses that provide services to us or to which we provide our Services.
The CCPA grants California residents the following rights:
- Information. Our Privacy Policy describes how we use and share your personal information, including during the past 12 months. We describe the sources through which we collect personal information and the types of personal information collected in the Personal Information We Collect section above . We describe the purposes for which we use and share this information in the How We Use Personal Information section above and the How We Share Personal Information section above .
- Access. You can request a copy of the personal information that we maintain about you.
- Deletion. You can ask to delete the personal information that we maintain about you.
- Opt-out of the sale of your personal information. We do not “sell” personal information, as we understand sale to be defined by the CCPA and its implementing regulations.
Please note that the CCPA limits these rights by, for example, prohibiting businesses from providing certain sensitive information in response to an access request and limiting the circumstances in which they must comply with a deletion request. You are entitled to exercise the rights described above free from discrimination.
Here is how you can submit requests:
- To request access to or deletion of personal information collected via our Services, please email us at hello@centric3.com.
- Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf.